Bookings are confirmed via email. All charges must be paid in full prior to commencing the tour. Payment can be made in cash, by Eftpos or Credit Card.
Terms & Conditions of Service
The operator excludes to the fullest extent possible under law, all and any liability for loss, damage or injury (whether direct or indirect or consequential, however arising) suffered by the guest or any person associated with the guest in relation to the booked activity.
All activities have an element of risk and all guests undertaking any activity do so voluntarily and at their own risk. To the extent permitted by applicable laws, all warranties, representations and implied terms are also excluded.
The operator reserves all rights to cancel any activity at its discretion for (but not limited to) any of the following reasons:
a. waterway, road or weather conditions
b. lack of numbers participating in the Activity
c. unsuitability of guest(s) due to reasons such as age, ill health, poor fitness, intoxication or any other reasons rendering a guest unsuitable or unfit to participate in the Activity
d. any other circumstances which are beyond the control of the operator.
All guests agree to adhere to any instructions in relation to the activity from the operator at all times.
Guests acknowledge that the operator will make every endeavour to proceed with the tour as planned, however understand that unforeseen circumstances that may affect the tour could be beyond the operator's control.
Cancellation & Refund Policy
Cancellations made within 24 hours of a tour will be charged in full.
No refunds within 24 hours of departure unless the operator cancels the activity due to unforeseen circumstances such as waterway, road or weather conditions. Otherwise refunds are granted solely at the discretion of the operator.